Keynote · Day 1 · 12 Oct
Tuan Haji Azlan Ahmad
Chief Digital & Information Officer, Tenaga Nasional Berhad
From Digital Utility to Intelligent Enterprise
Navigating the Convergence of Energy, Data & AI
Abstract
The convergence of energy, data and artificial intelligence is reshaping how utilities manage complexity, respond to changing customer expectations and support the energy transition. As energy systems become more interconnected, the ability to anticipate disruptions and translate operational data into timely decisions becomes increasingly important to reliable electricity supply.
TNB’s journey from a digital utility towards an intelligent enterprise illustrates how sustained investment in integrated systems, connected assets and trusted data creates the foundations for AI adoption. Applications in predictive maintenance, network mapping and plant optimisation demonstrate opportunities to improve operations, while value management connects technology investment to measurable business outcomes. Extending these capabilities beyond individual pilots requires reusable platforms, workforce readiness and responsible governance, with cybersecurity and human accountability embedded throughout deployment and operation.
Emerging capabilities such as agentic AI and more autonomous operations offer further opportunities to strengthen decision-making, supported by appropriate safeguards and human oversight. The ultimate ambition is an intelligent enterprise that continuously learns and adapts while delivering reliable energy services and sustainable value for society.
About the speaker
Tuan Haji Azlan Ahmad is the Chief Digital & Information Officer of Tenaga Nasional Berhad (TNB), where he spearheads the organisation's technology and digital innovation agenda in advancing Malaysia's energy future. With 32 years of distinguished service at TNB, he has played a pivotal role in driving innovation, modernising operations, and leveraging artificial intelligence and emerging technologies to create sustainable value. Recognised for his visionary leadership, he continues to champion a resilient, future-ready utility ecosystem that supports Malaysia's Energy Transition aspirations.